Shipping policy

Shipping Policy

At West Valley Guitars, we pride ourselves on building individual, high-value instruments. Getting your new guitar to you safely and securely is our top priority.

UK Delivery

We currently offer direct shipping within the United Kingdom through our website checkout.

• Secure Packaging: Every instrument is packed with the utmost care to ensure it handles the journey safely.

• Tracking: All UK orders are shipped via a tracked service so you can follow your guitar’s journey to your door.

International Orders

We love seeing our guitars played all over the world. However, because each West Valley Guitar is a high-value, individually built instrument, international orders are handled on a case-by-case basis rather than through automated checkout.

We do this to ensure:

• Accurate Quotes: We avoid overcharging you by getting real-time pricing.

• Premium Handling: We choose the most appropriate courier for your specific region.

• Security: We ensure correct documentation and full insurance coverage for the specific destination.

Based outside the UK? If you are interested in purchasing a guitar, please contact us before placing an order. We will be happy to verify availability and provide you with a custom quote for shipping costs and timelines.